Privacy Policy

At Agal Store, your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, with whom we may share it, and what rights you have regarding your data. By visiting our website or placing an order, you agree to the practices described in this policy.

Agal Store is based in Chile and complies with Chilean Data Protection Law (Law No. 19,628 on the Protection of Private Life). For customers in the European Union, we also follow the principles of the General Data Protection Regulation (GDPR) where applicable.
1. Information We Collect
When you interact with Agal Store, we may collect the following types of personal information:
a) Information you provide directly:
• Full name
• Email address
• Shipping and billing address
• Phone number
• Payment information (processed securely through our payment provider; we do not store card details)
• Messages or inquiries sent to our customer service team
b) Automatically collected information:
• IP address and browser type
• Pages visited and time spent on our website
• Device type and operating system
• Referring website or search terms used to find us
• Cookie data (see Section 7)
2. How We Use Your Information
We use the personal information we collect for the following purposes:
• To process and fulfill your orders, including managing shipping through DHL
• To send order confirmations, tracking updates, and delivery notifications
• To respond to your questions, complaints, or customer service requests
• To improve our website, product range, and your shopping experience
• To send promotional emails or offers, only if you have consented to receive them
• To comply with legal obligations and prevent fraud
We will never sell your personal information to third parties for their own marketing purposes.

3. How We Share Your Information
We only share your personal data with third parties when necessary to operate our store and deliver your orders. This includes:
• DHL: to manage the shipping and delivery of your order.
• Shopify: our e-commerce platform, which hosts and processes store data on our behalf.
• Payment processors: to securely handle payment transactions.
• Email service providers: to send transactional and marketing communications.
• Legal authorities: when required by law or to protect our rights.
All external service providers are required to handle your data securely and only for the purposes we specify.

4. International Data Transfers
Agal Store ships globally and may transfer your personal data to countries outside of Chile. When we do so, we take reasonable steps to ensure your data is protected in accordance with this policy and applicable laws.

Our e-commerce platform, Shopify, may store and process data on servers located in various countries. Shopify complies with applicable data protection regulations, including GDPR.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Order and transaction records are generally kept for up to 5 years for accounting and legal compliance purposes.

You can request the deletion of your personal data at any time (see Section 6 for your rights).

6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: request the correction of inaccurate or incomplete data.
• Right to erasure: request the deletion of your personal data, subject to legal requirements.
• Right to restriction of processing: request that we limit the use of your data.
• Right to data portability: request your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: unsubscribe from marketing emails at any time.
To exercise any of these rights, please contact us at [contact email]. We will respond within 30 days.

7. Cookies
Our website uses cookies (small text files stored on your device) to enhance your browsing experience, remember your preferences, and analyze website traffic.
We use the following types of cookies:
• Essential cookies: necessary for the proper functioning of the website (e.g., shopping cart, login session).
• Analytical cookies: help us understand how visitors use our site so we can improve it.
• Marketing cookies: used to display relevant ads and measure campaign effectiveness.
You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our store.

8. Data Security
We take the security of your personal data very seriously. Our website uses SSL encryption (HTTPS) to protect data transmitted between your browser and our store. We work with trusted service providers like Shopify and our payment processors, who maintain high security standards.

However, no method of

data transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.

9. Children's Privacy
Agal Store is not intended for children under 13 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will promptly delete it.

10. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to Agal Store. We are not responsible for the privacy practices of any external websites, and we encourage you to review their policies before providing any personal information.

11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When we make significant changes, we will update the date at the top of this page. We encourage you to review this policy regularly.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your data, please contact us:
• Email: [contact email]

We will be happy to assist you and will respond within 1 to 2 business days.