Shipping Policy
Agal Store — Worldwide Delivery via DHL
1. Order Processing
All orders are processed within 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email notification with tracking details once your order has been dispatched.
2. Shipping Carrier
Agal Store ships worldwide via DHL, one of the world's leading international courier services. DHL offers reliable tracking, fast transit times, and secure deliveries to over 220 countries and territories.
3. Shipping Rates & Free Shipping
We offer FREE shipping on all orders over 100 USD.
For orders under 100 USD, a flat shipping fee will be calculated and displayed at checkout, based on your delivery location.
4. Delivery Timeframes
Domestic Shipping (Chile)
Orders within Chile are delivered within 4 business days after dispatch.
International Shipping (Worldwide)
International delivery timeframes vary by destination:
* Latin America: 7-12 business days
* North America & Europe: 10-15 business days
* Rest of the World: 14-21 business days
Please note that these are estimated timeframes. Actual delivery may vary due to customs processing, public holidays, or unforeseen logistical circumstances.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your DHL tracking number. You can track your shipment in real time at:
Agal Store — Worldwide Delivery via DHL
1. Order Processing
All orders are processed within 3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive an email notification with your tracking details once your order has been dispatched.
2. Shipping Carrier
Agal Store ships all orders worldwide via DHL, one of the world's leading international courier services. DHL offers reliable tracking, fast transit times, and secure delivery to over 220 countries and territories.
3. Shipping Rates & Free Shipping
We offer FREE shipping on all orders over $100 USD.
For orders below $100 USD, a flat shipping fee will be calculated and displayed at checkout based on your delivery location.
4. Delivery Timeframes
Domestic Shipping (Chile)
Orders within Chile are delivered within 4 business days after dispatch.
International Shipping (Worldwide)
International delivery timeframes vary by destination:
• Latin America: 7–12 business days
• North America & Europe: 10–15 business days
• Rest of the World: 14–21 business days
Please note that these are estimated timeframes. Actual delivery may vary due to customs processing, public holidays, or unforeseen logistical circumstances.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your DHL tracking number. You can track your shipment in real time at:
https://www.dhl.com/tracking
6. Customs, Duties & Taxes
Agal Store ships from Chile. International orders may be subject to customs duties, import taxes, or fees imposed by the destination country's customs authority. These charges are the sole responsibility of the customer and are not included in the product price or shipping fee.
We recommend checking your local customs regulations before placing an order if you are unsure about applicable fees.
7. Shipping Restrictions
Certain products may be restricted from shipping to specific countries due to local regulations. If we are unable to ship your order to your location, we will notify you promptly and arrange a full refund.
8. Lost or Delayed Shipments
If your order has not arrived within the estimated delivery window, please contact our customer support team. We will work with DHL to investigate and resolve the issue as quickly as possible.
9. Contact Us
For any questions regarding your shipment, please reach out to our team:
• Email: [Insert Support Email]
• Response time: within 24–48 business hours
6. Customs, Duties & Taxes
Agal Store ships from Chile. International orders may be subject to customs duties, import taxes, or fees imposed by the destination country's customs authority. These charges are the sole responsibility of the customer and are not included in the product price or shipping fee.
We recommend checking your local customs regulations before placing an order if you are unsure about applicable fees.
7. Shipping Restrictions
Certain products may be restricted from shipping to specific countries due to local regulations. If we are unable to ship your order to your location, we will notify you promptly and arrange a full refund.
8. Lost or Delayed Shipments
If your order has not arrived within the estimated delivery window, please contact our customer support team. We will work with DHL to investigate and resolve the issue as quickly as possible.
9. Contact Us
For any questions regarding your shipment, please reach out to our team:
* Email: [Insert Support Email]
* Response time: within 24–48 business hours.
Tracking - DHL - Chile
Johan.agal1205@gmail.com